Legal notice

Please contact us using our contact form.

Please refer to the prices displayed on each product page.

Prices for sales within Japan include consumption tax. For overseas sales, prices apply according to the destination country or region and the pricing and payment conditions displayed on this website.

We ship within Japan and internationally.

However, certain products or destinations may not be eligible for shipping due to laws and regulations, export or import restrictions, shipping conditions, or other reasons.

As a general rule, we use Sagawa Express for domestic shipments and DHL Express for international shipments.

However, we may use other shipping methods depending on the product, destination country or region, or other circumstances.

[Domestic Shipping]
Shipping fees vary depending on the order, the quantity, weight and dimensions of the products, and the destination. The applicable shipping fee will be displayed at checkout before you confirm your order. Please check it carefully.

[International Shipping]
Shipping fees vary depending on the order, the quantity, weight and dimensions of the products, and the destination country or region. The applicable shipping fee will be displayed at checkout before you confirm your order. Please check it carefully.

Depending on the destination country or region, customs duties, import taxes, other taxes, and customs clearance fees (collectively, “Import Charges”) may apply. Import Charges are the responsibility of the recipient.

Depending on the payment method used, payment is finalized at checkout or at the time specified by the relevant payment service.

You may use the payment methods displayed at checkout on this website.

In-stock products will generally be dispatched within five business days after we confirm your order and payment. Out-of-stock products will be dispatched once they become available.

Delivery times vary depending on the destination country or region and shipping conditions.

If we are unable to supply a product due to a stock shortage, unavailability, or other reasons, we may cancel your order after notifying you.

If a product is defective, malfunctioning, damaged, or incorrectly delivered, please contact us, preferably within 10 days of receiving the product. We will discuss your preferences and arrange a return or exchange accordingly. We will cover the return shipping costs.

Returns for personal reasons are accepted only for unopened and unused products, provided that you contact us within 10 days of receiving the product. Return shipping costs are the customer's responsibility. We do not accept exchanges for personal reasons.

Please contact us before returning any product. We will provide instructions on how to return the product and the applicable return shipping deadline. Returns sent without prior authorization may not be accepted.

If you return a product due to a defect, malfunction, damage, or incorrect delivery, we will refund the product price and the original shipping charges paid to us. For returns for personal reasons, we will refund only the product price. Original shipping charges are non-refundable. No interest will be paid on refunds.

Nothing in this policy limits your rights under applicable laws regarding defective or non-conforming products or other statutory consumer rights.

Please inspect your product promptly upon delivery.

Purchases of products on this website for the purpose of resale to third parties are not permitted.