Shipping policy
Shipping policy
Domestic shipping
Orders within Japan are shipped by Sagawa Express.
Products are usually shipped within 2–5 business days of the order date. If an item is out of stock or otherwise requires more time to ship, we will email you an estimated shipping date within 1–3 business days after sending your order confirmation email. Delivery time varies by region, but products usually arrive approximately 1–3 days after shipment.
After your order has shipped, we will send you a shipping notification email with tracking information. We cannot accept changes to the delivery address after shipment.
International shipping
International orders are generally shipped by DHL Express. We may advise you of a different shipping method when necessary.
Products are usually shipped within 2–5 business days of the order date. If an item is out of stock or otherwise requires more time to ship, we will email you an estimated shipping date within 1–3 business days after sending your order confirmation email. Delivery times vary by country and region. Once your order has shipped, please use the tracking information in your shipping notification email to check its progress.
After your order has shipped, we will send you a shipping notification email with tracking information. We cannot accept changes to the delivery address after shipment.
Depending on the destination country, customs duties or value-added tax may be payable when the product clears customs or is delivered. The customer is responsible for paying these taxes.
Shipping rates
Domestic shipping
Our shipping rates include Sagawa Express charges as well as packaging materials and handling costs.
International shipping
In addition to DHL’s base shipping charge, shipping rates may include fuel surcharges and special charges applicable to remote islands, conflict-affected areas, or other destinations. The shipping rate for your order is displayed at checkout based on the delivery destination and the weight of the products ordered. Please check it before placing your order.
Returns, exchanges and refunds
If a product is defective, including a fault or damage present from the outset or caused during delivery, we will accept a return or exchange at your request only if you return the product within 10 days of receiving it. We will cover the return shipping cost.
Returns for reasons other than a product defect are accepted only if the product is unopened and unused and is returned within 10 days of receipt. In this case, the customer is responsible for the return shipping cost. We do not accept exchanges for reasons other than a product defect. For such returns, we will refund the amount paid to us excluding the shipping charge, without interest.
We do not accept returns or exchanges after the return period has expired. Please inspect your product promptly after delivery.